We’re your trusted data management partner

Leveraging over 20 years of college access and success results

A product of College Possible, CoPilot is an industry-leading data information system built on Salesforce that provides institutions with comprehensive, 360-degree insight into the academic, financial and social well-being of their students. Designed and built by some of the most respected leaders in the college access and success industry, the product leverages considerable higher education industry and subject matter expertise. We understand the unique needs of student success teams because we’ve partnered with them for more the 20 years.

Highly customizable and adaptable to your evolving needs, CoPilot securely tracks real-time student interactions, monitors student progress, and pinpoints your team’s best opportunities for intervention so you can drive better student success outcomes. Created by a national leader in college access and success, CoPilot leverages more than 20 years of industry expertise to deliver one of the most flexible and comprehensive platforms of its kind.

What sets us apart

Comprehensive student view

Gain real-time insights across 100+ student data points across the complete college journey, from high school through degree completion and beyond.

Flexible and customizable

Track progress on a specific student demographic, or expand your view to inform resource allocations and student interventions.

Quick return on value

Built on the Salesforce platform, we offer one of the most scalable, fast-to-launch platforms in the industry so you can see actionable data in weeks.

Designated partner support

Enjoy hands-on, 1:1 onboarding and a designated customer support manager with previous experience in student support services who will set you and your team up for success.

Comprehensive integrations

Optimize efficiency with our flexible industry platform integrations, scalable workflows and automations.

User learning community

Gain access to our growing national learning community, offering resources, webinars and knowledge sharing with like minded professionals.


CoPilot at your side

Across all aspects of our approach, we put relationships first to deliver an outstanding partner experience designed to address your team – and organization’s – unique needs.


We step inside your organization to connect to your current needs, business processes and the intersections of your data and the entry/exit points of your students.


Using our discovery insights as a guide, we design and construct your fully customized system configuration, followed by comprehensive validation and testing.


We empower your system administrator and users with hands-on training to work independently within your system, including confident data entry and reporting, and making customizations and modifications at your own pace.


We formally deploy your systems live and turn over the keys to your customized platform.


You’re in great hands with our weekly “Tuesday @ Two” office hours, a designated account rep, and 10 included support hours per year to address questions, train additional staff or create custom reports as you get comfortable with the system.


As a valued partner you can join our national knowledge sharing portal to connect with like minded professionals, share best practices and enhance your data management skills.

Meet our team

Austin Buchan


SVP, Program and Technology Innovation

Austin founded CoPilot in the fall of 2014 and has continued in his leadership role since. He focuses on improving the experience of current partners, while also developing mission-aligned strategies for CoPilot’s growth. Austin got his start in college success working on the front line with our students and coaches.

Derick Hutchinson


Director of CoPilot Services

Derick was a first-generation college student who has developed a passion for the intersection of technology and student success. He believes a strong data-driven strategy makes student success work consistent, repeatable and leads to tangible outcomes.

Veronica Arredondo


Customer Success Manager

Veronica uses her previous experience on the partner side with Houston Independent School District to guide organizations through the implementation process and beyond. Her partner portfolio includes K-12, higher education and non-profit organizations.
Professional headshot of a man in a collared shirt, smiling directly at the camera

Ugo Egbe


Customer Success Manager

Ugo recently transferred to the CoPilot team, but he’s no stranger to College Possible as he most recently served on the RDI team. He is an expert at providing customer service and assisting our partners in optimizing third-party solutions and AppExchange packages. He is a new father and loves spending time with family.

Joe Diggins


Partnership Manager
Joe has 20 years of experience in higher education publishing and technology. He works with organizations to identify their needs and challenges, and explore how CoPilot can support their student success goals.
Photo of a man with a button up shirt and tie, smiling directly at the camera with a plain background

Brian McNiell


Customer Success Manager

Brian has been a part of the College Possible team for six years and recently transferred to the customer success manager role with CoPilot. Brian uses his experience as a part of the National Strategic Thinking Committee to develop creative solutions for partners. In his spare time, Brian enjoys playing pickleball.

Craig Mills


Customer Success Manager
Craig brings 20 years of experience as a high school and college level math instructor has prepared him to answer any and all questions about CoPilot. As a customer success manager he focuses on implementation and support for partners.

Hannah Rockecharlie


Customer Success Manager

Hannah has experience in student support services through her previous role as an academic advisor. CoPilot partners benefit from Hannah’s ability to streamline internal processes so they can spend more time supporting students.

Sarah Villarreal


Customer Success Manager

Sarah has deep roots in College Possible and started her career as an AmeriCorps member. She has a passion for higher education, specifically community colleges. Since 2022, she has supported CoPilot partners as a customer success manager.